Connect or Disconnect Services

  1. Access our online Customer Service Portal 24 hours a day, 7 days a week.
     
  2. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  3. Via Fax, Mail or In-Person: You may download an application from this website ( go to download forms). Complete the application and fax, mail, or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

RU Text Outage & RU ALERTS

Outage Center Overview Outage Map Check Outage Status Outage Resources & Tips Preparing for Storms Steps to Take in an Outage Priorities for Restoring Power Text Alerts

Attention Riviera Customers:

Beginning in October 2023, Riviera Utilities will rollout the RU Text Outage System and RU ALERTS.

All Riviera customers are automatically opted into both services if a correct number is on file. Customers not interested in utilizing this feature can opt-out at any time by texting "QUIT" to 251-943-4999.

RU Outage

Riviera Utilities electric customers will be able to simply text "OUT" to 251-943-4999 to report service interruptions. The RU Text Outage System is designed to bring a bit more ease to reporting issues as they arise.

RU Alerts

RU ALERTS are notifications sent out in emergency situations to relay important service information or urgent utility alerts.


Text Outage and RU Alerts Frequently Asked Questions


What is RU Text Outage System?
How do I opt into RU Text Outage System?
How do I opt out of the RU Text Outage System?
Why was I not enrolled in the RU Text Outage System?
How do I update my contact information in the Riviera system?
Who can text in their service interruptions?
I have Riviera natural gas/broadband/water/wastewater. How do I report my service interruptions?
What is RU ALERTS?

Outage Resources & Tips

The automated outage system uses your phone’s caller ID to identify your Riviera Utilities account. If you call from a phone number not listed on your account, the system will not be able to locate your information and will ask you to enter the number that is listed under your account. Please be sure to keep your contact information updated so we can better serve you and respond quickly to outages. Each account can store up to three phone numbers — for example, a home phone, cell phone, or spouse’s cell — to help ensure we can identify your household when you report an outage. This automated system identifies your account, provides us with your address, and pinpoints your location on our service map faster than we can do it manually.

2025-10-25 12:05