Connect Services

  1. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  2. Via Fax, Mail or Email: You may download an application from this website ( go to download forms). Complete the application and fax, mail, email or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Disconnect Services

Phone, email, or stopping by the office.

We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.


Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Gas and Pipeline Safety

The distinctive odor of natural gas is a safety feature to alert you and your family to even the smallest amount that might escape. Because natural gas has no natural scent, a harmless chemical is added to create this distinctive odor. It may smell bad, but that's good. Everyone should be able to recognize this built-in safety signal.

If you smell escaping natural gas:

  1. Investigate - follow your nose to the source. It may be an extinguished pilot light or a partially opened burner valve or something else that is easily and safely corrected.
  2. If you cannot locate the source - or if the odor persists, call 911. And then call Riviera Utilities at 251-943-4999.
  3. If the odor rises intensely - If you are indoors, leave the premises right away. Don't light a match or switch ANYTHING electrical on or off.
  4. Do NOT open doors or windows to allow fresh air into your house unless it has been determined that gas concentrations are at a safe level.
  5. Go to the nearest telephone outside the building and call 251-943-5001. Remain outside the home or building. Do NOT re-enter. We will immediately dispatch a serviceman.

For more information, choose a topic below:

dig safely - call 18002928525 811 know wahts below, call before you dig.

If you have a gas emergency or suspect a leak, leave the location and call 251-943-4999.


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