Connect Services

  1. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  2. Via Fax, Mail or Email: You may download an application from this website ( go to download forms). Complete the application and fax, mail, email or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Disconnect Services

Phone, email, or stopping by the office.

We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.


Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Utility vs. Customer Responsibility

Understanding the utility vs. customer responsibility

You might not ever think about how your utilities are delivered into your home. But if there is a storm or you have problems with your utilities, there are a few things you should know. The ownership demarcation point is where municipal-owned and maintained equipment ends and the property owner’s equipment begins. Riviera Utilities is responsible for maintaining and repairing equipment up to this ownership demarcation point.

It is the property owner’s responsibility to maintain and repair equipment beyond the ownership demarcation point. Riviera Utilities cannot perform work beyond the ownership demarcation point because the equipment is owned by the property owner. At the demarcation point, Riviera Utilities and the customer operate under two different safety codes. If you need work done to your side of the equipment, please contact a licensed electrician to make sure it is completed to code.

Are you planning to make repairs to your equipment? Call 811 before you dig. It’s the law!

Where is my Demarcation Point?

The diagrams below illustrate the typical utility services for residential homes. The configuration or ownership of lines, poles and connections can vary, for example depending on the type of service you have.

Learn more about the ownership demarcation point.

2021-09-23 05:06