Utility vs. Customer Responsibility
Understanding the utility vs. customer responsibility
You might not ever think about how your utilities are delivered into your home. But if there is a storm or you have problems with your utilities, there are a few things you should know. The ownership demarcation point is where municipal-owned and maintained equipment ends and the property owner’s equipment begins. Riviera Utilities is responsible for maintaining and repairing equipment up to this ownership demarcation point.
It is the property owner’s responsibility to maintain and repair equipment beyond the ownership demarcation point. Riviera Utilities cannot perform work beyond the ownership demarcation point because the equipment is owned by the property owner. At the demarcation point, Riviera Utilities and the customer operate under two different safety codes. If you need work done to your side of the equipment, please contact a licensed electrician to make sure it is completed to code.
Are you planning to make repairs to your equipment? Call 811 before you dig. It’s the law!
Where is my Demarcation Point?
The diagrams below illustrate the typical utility services for residential homes. The configuration or ownership of lines, poles and connections can vary, for example depending on the type of service you have.