Connect Services

  1. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  2. Via Fax, Mail or Email: You may download an application from this website ( go to download forms). Complete the application and fax, mail, email or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Disconnect Services

Phone, email, or stopping by the office.

We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.


Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Ownership Demarcation

The ownership demarcation point is where municipally-owned and maintained equipment ends and the property owner’s equipment begins:

  • Riviera Utilities is responsible for maintaining and repairing equipment up to this ownership demarcation point.
  • It is the property owner’s responsibility to maintain and repair equipment beyond the ownership demarcation point.

Where is my demarcation point?
The diagrams below illustrate demarcation for typical utility services for residential homes.

*Configurations may vary

The configuration or ownership of lines, poles and connections can vary, for example depending on the type of service you have. This page illustrates typical configurations for most residential homes.

Electric Overhead

Electric Underground

Meter Loop Pole

Natural Gas

Wastewater – Gravity Sewer

Wastewater – Low Pressure Sewer

Water

2021-10-26 06:41