Outage Resources & Tips
The automated outage system uses the phone's caller ID to identify your Riviera Utilities account. When you call from a phone number not listed under your account, the system will not be able to locate your Riviera account and will ask you to key in the phone number listed under your account. So please keep your account information updated so that we can better serve you and respond quickly to your outage. The system will hold up to three numbers per account... home number, cell, spouses cell, etc.
This automated system will identify your account, provide us your address, and identify your location on our map faster than we can do this manually.