Connect Services

  1. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  2. Via Fax, Mail or Email: You may download an application from this website ( go to download forms). Complete the application and fax, mail, email or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Disconnect Services

Phone, email, or stopping by the office.

We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.


Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Priorities for Restoring Power

Power Restoration and Restoration Goals

Our first goal in restoring power is safety -- to the public and to our crews. This is accomplished by locating downed lines and damaged areas and making sure the power to that location is shut off.

Our next goal is to restore as many customers as soon as possible, in priority order. Repair work that will restore service to essential facilities or to many customers is done before work that will restore service to only one or two customers.

Frequently, we learn of outages when customers phone us to say they have lost power, or one of our crews spots and reports an outage. During storms, widespread outages can occur across hundreds of square miles almost at once and the source may be difficult to find.

Once a damaged area is pinpointed, the equipment and personnel needed to make the repairs are determined. Crews are then dispatched to make the repairs.

Transmission lines get first priority because they serve large numbers of customers and large geographic areas.

Distribution substations receive second priority because of their critical linking and switching function. If they are out of service the system not only has the equivalent of a blocked intersection, we also lose our switching ability to reroute power around damaged areas.

  • High priority goes to public service and emergency service agencies like hospitals, police, fire, water pumping stations, communication facilities, and critical service to small groups or individuals.
  • Neighborhoods, businesses, industrial and agricultural facilities are the next priority. Our objectives are to get as many people back on as soon as possible, and to minimize economic losses to these customers.
  • The next priorities are single residences and small groups of customers on lines that extend outward from more densely networked areas. Delays in restoring these lines, which serve the fewest customers, stem from the need to concentrate our efforts where we can get the largest number of customers back on line the fastest.
  • Sometimes customers may see lights come back on across the street or nearby, but remain without power themselves. One reason is that not all circuits are restored at once, and different parts of a neighborhood may be on different circuits. Another might be that the restored customer's service comes directly off a primary line, which is repaired first, while the customer without power is served off a secondary line. During major storms, some customers are unfortunately in areas that are temporarily inaccessible to our crews due to floods, trees fallen across roads, or where safety is an issue. Riviera Utilities works with other services to clear or restore these areas as quickly as possible so we can get to the damaged area and make repairs. We appreciate the patience of our customers who have to wait.

Downed power lines

During storms and other severe weather, downed power lines can create hazards. Always treat a downed power line as if it were live and remember that ANY contact with a power line is potentially lethal.

Downed power lines are dangerous because they carry an electric current that can instantly cause injury or possibly death. Sometimes even a telephone line can be energized. For example, following a storm you notice a downed telephone line in your yard. While the telephone line typically is not energized, if it is touching a power line it could be extremely dangerous. Be aware of all downed lines and immediately report the problem to your local police, fire department or Riviera Utilities.

If you are in a vehicle that comes in contact with a downed power line, stay put and if you can, honk your horn and lower your window to alert passers-by. Caution them to stay away from the vehicle and ask them to call the power company and emergency officials to report the problem. If you must leave the vehicle, remove all loose items -- handbags, loose clothing, etc. Jump clear and avoid touching the car and the ground at the same time. Land with both feet together and shuffle away from the car.


Generators

Standby generators can come in handy during storm-related outages. However, be sure that your generator is installed by a qualified electrician so that the generator's circuits and Riviera Utilities circuits are not connected - in other words, they must be "isolated." If they're not properly isolated, customer-generated power can flow back to the power line, electrocuting an Riviera Utilities worker attempting to restore power. Conversely, if the circuits are not properly isolated, power distributed from Riviera Utilities can lead to overheating the generator. This could cause an electrical fire at your home. The most common isolation method is to install a double-throw double-pole transfer switch.

Portable generators that are not properly isolated could lead to the same hazards. To properly isolate portable generators, customers should be careful that they never connect the generator to an electrical outlet. Instead, appliances should be connected directly to the generator.

The easiest way to use a generator is to simply plug the equipment to be operated directly into the proper outlet on the generator. Never connect the generator's electrical output to any live home or building electrical circuits. Never plug a generator into a wall outlet.

Also:

  • Avoid contact with bare wires and terminals.
  • Use a ground fault circuit interrupter (GFCI) in any damp or highly conductive area.
  • Consult a licensed electrician to choose a generator and make certain it meets national and local electrical code requirements.