Dear valued customer,
Riviera Utilities has been a cornerstone of the South Baldwin and Eastern Shore communities since 1916, providing reliable utility services as a locally managed public utility. Our mission is simple: to remain a trusted and affordable provider, employ dedicated professionals with dignity and respect, and serve as a steady partner for our region's industries and local businesses. Today, Riviera serves nearly 100,000 customers across our community.
As we continue to invest in our systems and plan for the long-term needs of the communities we serve, we regularly evaluate our operations to make sure we’re delivering on that promise. Following a recent rate study conducted by an independent third party every three years, we’ve determined that a rate adjustment is necessary for our natural gas, water, and wastewater services. This decision comes after careful review, and we understand that any change to rates matters.
Starting June 1, 2026, Riviera Utilities customers will see an adjustment to base and usage rates for the services mentioned above. We’ve created a detailed report to walk you through the changes. Electric service rates will remain unchanged at this time. Below you will find rate adjustment estimates — if you still have questions, please call one of our offices.
We appreciate the trust you place in us and remain committed to serving you and our community well.
WHAT WE ARE DOING
At its core, Riviera Utilities is a public utility. Because we’re community-owned and not driven by profit, every dollar we bring in is used to operate, maintain, and improve the systems that serve you. Any surplus goes right back into our infrastructure — ensuring we adhere to all federal and state safety guidelines and consistently meet industry standards.
Even with this adjustment, our rates remain competitive and, in many cases, lower than those of many in our region. We want to be upfront about what this means and where these dollars are going. The additional funds will be reinvested into the infrastructure and services you rely on every day.
ABOUT YOUR BILL
Customers can view updated rate information at any time by visiting our website. To help make things easier, we’ve also created a simple guide to understanding your bill and how these changes may appear.
If you have questions or would like to talk through your bill, our Customer Service team is here to help. And if you’re concerned about your ability to pay, please don’t hesitate to reach out. You can contact us at 251-943-5001 (Foley) or 251-626-5000 (Daphne).
COST SAVING TIPS
We know every household is different, and when it comes to your utility bill, having a little more visibility and control can make a big difference. That’s why we’ve pulled together practical, easy-to-follow tips on our website to help you reduce usage across each of our services. You can explore those anytime by visiting our website and navigating to each service page for recommendations tailored to your home.
We’ve also introduced a new mobile app that puts even more control in your hands. With it, you can track your usage in real time and set custom notifications to alert you when you’re approaching a level you’d prefer to stay within.
At the end of the day, it’s your utility usage, and we want you to feel confident in understanding it. We’re committed to making sure you know what you’re being charged, why it matters, and how to manage it in a way that works best for you.
