Foley, Alabama, May 2, 2022 – On April 26, 2022, Riviera Utilities notified specific individuals about a security incident involving our email system. Specifically, we recently determined that an unauthorized party temporarily obtained access to certain employee email accounts that are maintained by our organization.
Upon learning of the issue, we promptly secured the accounts and opened an investigation. As part of our investigation, we worked closely with external cybersecurity professionals. After an extensive forensic investigation and manual document review exercise, we determined on March 28, 2022 that the email accounts that were accessed on or about October 17, 2021 contained the personal information of a limited number of individuals, such as names, Social Security numbers, driver's license or state identification numbers, passport numbers, medical information, health insurance information, credit or debit card numbers, card expiration dates and card CVVs. The elements of personal information varied per individual.
This access did not include the systems storing auto-pay, bank draft data or other personal information. Additionally, any personal information entered and submitted through Riviera’s website was unaffected by this security incident.
We have no evidence that any personal information was misused as a result of this incident. However, out of an abundance of caution, we notified individuals whose information may have been included in the files present in the impacted employee email accounts. Notified individuals have been provided with best practices to protect their information, and individuals whose Social Security number was present in the impacted files are being provided complimentary credit monitoring services.
At Riviera Utilities, protecting the privacy of personal information is a top priority. Riviera Utilities is committed to maintaining the privacy of personal information in its possession and has taken many precautions to safeguard it. Riviera Utilities continually evaluates and modifies its practices and internal controls to enhance the security and privacy of personal information.
For individuals who have questions or need additional information regarding this incident, or to determine if they are impacted and are eligible for credit monitoring, Riviera Utilities has established a dedicated toll-free response line at (855) 602-1771. The response line is available Monday through Friday, 8:00 a.m. to 8:00 p.m. Central Time.