Connect Services

  1. Access our online Customer Service Portal 24 hours a day, 7 days a week.
     
  2. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  3. Via Fax, Mail or In-Person: You may download an application from this website ( go to download forms). Complete the application and fax, mail, or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Disconnect Services

Online, phone, mail, or stopping by the office.

We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.


Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Hurricane Sally 9/17/20


RU crews are working to restore power to more than 42,000 meters that are currently without power, due to Hurricane Sally. Please try to stay off the roads and be aware of work zones so that our employees and mutual aid crews stay safe.

Also, please be mindful of clearance of over sized vehicles as you begin to clean up debris. There are still lines that are down or much lower than normal. Please do not get near any downed power lines. 

Through our mutual aid agreement, we have crews here from all over the south. They will be working alongside our employees to get power restored. 

We understand this is difficult, and we’re doing everything we can to restore power as quickly and safely as possible.  Crews will continue their restoration efforts as luntil all customers are restored. If you see lines that are on or near the ground please to do not go near them. If you have not already reported your outage, you can call 911 or 251-943-4999 in Foley and 251-625-4999 in Eastern Shore.  

Thanks to our customers for your patience, and thank you to all of our employees for all of your hard work during the storm!

2022-12-03 12:03