Connect Services

  1. Access our online Customer Service Portal 24 hours a day, 7 days a week.
     
  2. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  3. Via Fax, Mail or In-Person: You may download an application from this website ( go to download forms). Complete the application and fax, mail, or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Disconnect Services

Online, phone, mail, or stopping by the office.

We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.


Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

COVID-19 Info


Riviera Utilities considers the safety of our customers and employees of the utmost importance. As we navigate these uncertain times, we want to assure you that we will provide reliable service to our customers. RU’s office lobbies are closed to the public. The drive-thru lanes will be open and representatives will be here answering phone calls Monday – Friday and you can email us at cs@rivierautilities.com. We will continue to have crews on call 24/7 for any outages or service issues that arise.

In an effort to comply with the Governor’s directive of social distancing, our lobbies will be closed Wednesday, March 18 through April 1. Customers can pay their bills and interact with us over the phone or online in addition to:

  • Pay at the drive up window.
  • Pay online at www.rivierautilities.com
  • Pay by phone by calling 251-943-5001 in Foley and 251-626-5000 in Daphne.
  • Pay through your bank.
  • Drop you payment off in the drop box at either of our offices.
  • Mail your payment with the envelope provided with your bill or to P.O. Box 2050, Foley, AL 36536.

All of these options allow us to stay in contact without being in close physical proximity.

Management at RU is meeting regularly to stay abreast of changes and information regarding COVID-19. As of this writing, RU has chosen to suspend disconnections for non-payment of bills until April 1. It is important to understand that failure to pay does not eliminate your bill. Even though your service will not be disconnected for non-payment, you will be responsible for paying the bill in full after April 1. We hope that in some small way, this eases some stress related to this national pandemic.

Covid-19 Info
2024-03-28 04:14