Riviera Utilities Customer Satisfaction Survey
Friday, Oct. 16, 2015
Riviera Utilities is Conducting its 2015 Customer Satisfaction Surveys
Riviera Utilities along with the Alabama Municipal Electric Authority (AMEA) has contracted with GreatBlue Research to conduct customer satisfaction surveys of randomly selected residential and commercial customers in October, November and December 2015. Similar surveys were conducted in 2009, 2011 and 2013.
The survey questions have been designed to help the utility better understand the opinions of its customers about a variety of topics such as perceptions of the company, and interactions with customer service and field service personnel. The survey will provide an opportunity for customers to identify issues of concern to them.
• The survey takes only about 5-7 minutes to complete and responses will be kept totally confidential.
• Agents always ask if it is a convenient time: if not, they will ask if they can call back at a more convenient time. Agents can schedule a time that works best for the customer and both daytime and evening call back times are available.
• Survey telephone calls never occur late at night; most are completed by 7 p.m.
If you have any questions or concerns, please contact Riviera Utilities, (251) 943-5001.