Connect Services

  1. Access our online Customer Service Portal 24 hours a day, 7 days a week.
     
  2. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  3. Via Fax, Mail or In-Person: You may download an application from this website ( go to download forms). Complete the application and fax, mail, or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Disconnect Services

Online, phone, mail, or stopping by the office.

We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.


Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Important Announcement from Riviera Utilities


Riviera Utilities has proudly provided safe, reliable public utility services to the Baldwin County community since 1916. We provide electric service to 55,000 customers in 12 municipalities spanning from Spanish Fort to Perdido Beach.  Riviera also provides natural gas, water, and wastewater services in the south part of the county, in and around our home office in the City of Foley. 

For 107 years, we have committed ourselves to providing the highest quality service while protecting the affordability of our services on behalf of our ratepayers. Riviera Utilities, led by our five-person Board of Directors, has focused on maintaining the lowest rates possible without sacrificing safety or reliability.

This year has seen unprecedented increases in the cost of purchasing and producing utility services we rely on every day. Utility companies nationwide are feeling the effects of rising fuel costs, material shortages, and an increased price for services. Because of this, a rate adjustment has become necessary.

Starting May 1, 2023, Riviera Utilities residential water, gas, and electric customers will see an increase of $6 on the base rate of utility services received. Electric customers will also see a $0.01/kwh increase on energy usage. Commercial rate adjustments can be found HERE. This price adjustment will cover the increase in operating costs, allowing us to continue providing public utility services to our customers.

You can find a rate summary for all services HERE. Please feel free to reach out to any of our customer service representatives if you have any questions after reviewing this information.

COST SAVING MEASURES

Riviera Utilities is a public utility, which is our most valuable cost-saving benefit. We are a community-based utility. Any surplus in our budget goes right back into our system allowing us to set rates based on actual operating costs rather than profit margins.

We also utilize a number of cost-saving initiatives in order to keep our rates as low as possible, especially in times like these when rate adjustments are unavoidable. Routine employee training and infrastructure maintenance ensures our system works efficiently without incurring costs tied to maintenance and additional equipment or materials.

Riviera Utilities is also a member of Alabama Municipal Electric Authority, a joint action agency that allows us to band together with other public utilities and purchase electricity at a reduced cost. AMEA pulls from alternate power sources and leverages bargaining power in an effort to stabilize rates over time.

ABOUT YOUR BILL

Riviera Utilities customers can access the new rate sheets by visiting our website. Should you have any questions or are concerned about your ability to pay your bill, please call one of our customer service representatives at 251-943-5001 (Foley) or 251-626-5000 (Daphne).

COST SAVING TIPS

We have a variety of tips for how you can conserve utility usage on our website.  You can access service these tips by logging on to www.rivierautilities.com.  Go to each service’s page to find customized cost-saving measures as a way to decrease utility usage and lower your monthly bill.

CONTACT US

Our social media sites are not continuously monitored or connected to our customer service department. If you have questions and would like to reach out, please call 251-943-5001 (Foley) or 251-626-5000 (Daphne). Our customer service representatives are happy to help!

 

2024-06-22 01:04