Connect or Disconnect Services

  1. Access our online Customer Service Portal 24 hours a day, 7 days a week.
     
  2. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  3. Via Fax, Mail or In-Person: You may download an application from this website ( go to download forms). Complete the application and fax, mail, or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Auto-Draft Update Notice for Select Riviera Utilities Customers

Some Riviera Utilities customers may have recently received a phone call, letter, or email from us regarding an update to their auto-draft payment information.

If you did not receive a communication from Riviera Utilities, there is no action needed at this time.

Why some customers are being contacted

Riviera Utilities is completing an upcoming system upgrade. As part of this process, a small number of customers are being asked to update their auto-draft banking information. Customers who are contacted have auto-draft information that has not been updated in more than three years.

Refreshing this information helps ensure a smooth system transition and prevents any potential interruption to auto-draft payments.

What to do if you received a notice

If you received a call, letter, or email from Riviera Utilities, the process is simple, and our Customer Service team is happy to assist you:

  1. Contact Riviera Utilities Customer Service to authorize the removal of your current banking information and provide an email address for login purposes.

  2. Log in to your Riviera Utilities account and add your updated auto-draft payment information.

Failure to complete these steps could result in a failed auto-draft payment.

A note on security

If you ever receive a communication claiming to be from Riviera Utilities and have questions, your first step should always be to contact our Customer Service team directly using the phone numbers listed below. Our representatives will gladly verify the request and walk you through the process.

We’re here to help

We understand that updating payment information can be inconvenient, and we appreciate your cooperation. These updates help protect your financial security and allow us to continue providing efficient, reliable, and uninterrupted service.

If you have questions or need assistance, please contact Riviera Utilities Customer Service:

  • Foley area: 251-943-5001

  • Eastern Shore area: 251-626-5000

You’re also welcome to stop by one of our offices for in-person assistance.

Thank you for being a valued Riviera Utilities customer.

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2026-01-17 03:20