Baldwin County, AL — Riviera Utilities is preparing to launch a new customer app and upgraded online portal designed to make managing utility services easier, faster, and more convenient.
To prepare for the transition, Riviera’s current Customer Self Service platform will undergo scheduled maintenance beginning at 8 a.m. on Tuesday, Feb. 24. During this time, the existing online system will be temporarily unavailable.
Customers will still be able to make payments during the maintenance period by calling Customer Service or visiting one of Riviera’s offices in person.
The new customer portal and mobile app are expected to be available on Wednesday, Feb. 25, barring any unforeseen technical issues. Any adjustments needed during the launch will be addressed promptly.
We appreciate our customers’ patience as we complete this important upgrade. The new platform will offer a more streamlined experience, improved account management tools, and customizable usage data — giving customers greater visibility and control over their services, whether at home or on the go.
The Riviera Utilities mobile app will be available for download in both the Apple App Store and Google Play Store once the system goes live.
When accessing the new platform for the first time, all customers will create a new login using their existing Riviera Utilities account information.
A Note for Auto-Draft Customers
As part of this system upgrade, Riviera previously contacted customers whose auto-draft banking information had not been updated in more than three years.
Customers who received that communication and did not contact Customer Service or visit one of our offices to refresh their banking information before the transition may experience an auto-draft failure once the new system is live.
Once the new system is available, we encourage you to first log in to your account to review your auto-draft settings. If needed, you may update or establish your auto-draft directly through your online account. If you still need assistance, our Customer Service team will be happy to help.
Customer Service representatives are available to assist with account setup, login questions, or payment updates:
Foley Office: 251.943.5001 Daphne Office: 251.626.5000
This upgrade reflects Riviera Utilities’ continued commitment to reliability, innovation, and service to the communities we are proud to serve.
For updates and additional information, visit www.rivierautilities.com or follow Riviera Utilities on social media.
