FAQ's
If my power goes out, what do I do?
Please call one of the numbers below to report your outage to our system. This system should recognize your phone number and report your outage immediately. You will not be connected to a live person.
Foley - 251-943-4999
Eastern Shore - 251-625-4999
How long will I be without power?
Our employees work around the clock during storms to restore power as quickly and safely as possible. For real-time updates, please visit our Outage Viewer at RivieraUtilities.com and check our social media pages for updates as they become available.
How do I know if you are aware of my outage?
View our Outage Viewer mapping tool.
Who’s responsible for what when it comes to my meter?
Learn more about Utility vs. Customer responsibility
What do you mean by 'First 72' on you?
Make sure you have 3 days of non-perishable food items – clean water – medical supplies – toiletries on hand for each member of the household – don’t forget about those pets
Where are your crews?
Safety is our highest priority. Before our crews head out to begin restoring power to homes and businesses, wind gusts must fall below 35 mph, and storms must completely stop. Once deemed safe, our safety and risk assessment teams identify trouble spots so our crews can begin work.
What if I have a medical condition that requires continued electricity?
Make sure you have a generator or a plan to seek medical help until power is restored.
What if I encounter a downed line?
Don’t touch any loose or dangling wires and call 911.
How can I be safe after a storm?
Avoid downed trees or power lines. Watch for standing water that could be energized by nearby debris. Call 911 or Riviera Utilities to remove debris from the road before driving.
Where do I put my debris after the storm?
Don’t place any debris directly under power lines. When debris is placed under power lines, it makes it difficult for our crews to repair any damage to the lines.
How do I use my generator?
Never try to power the house wiring by plugging the generator into a wall outlet. Known as “back feeding,” this practice puts utility workers, your neighbors, and your household at risk of electrocution.
Don’t run a portable generator in the rain.
My neighbor has power, why don't I?
Sometimes different customers have different service lines, even within the same neighborhood. If you are on the same service line as your neighbor, you may also have damage to your meter that is interrupting electric service to your home.
Who is responsible for fixing what?
Riviera Utilities is responsible for making repairs on the Meter and Service Line, or the line connecting the tap and the house at the Weather Head. The Meter Can and hardware attached to the house or business are the responsibility of the customer. For repairs to these areas, customers should contact a licensed electrician. For more information, please visit our website.
What do I do if there is a power line down near my home?
Stay inside, and do not go near the power line. Remember these lines could still be energized and are very dangerous. Please notify Riviera as soon as possible.
A crew just showed up to restore power, but they aren’t from Riviera. Who are they?
Riviera Utilities, like most public power companies around the States, rely on each other to assist in emergency situations. Mutual aid crews from other utility companies come to our service area when called. If you have any questions about who is working on behalf of Riviera, please call one of our offices.
When are you going to come remove the tree limbs from my yard?
Riviera does not remove any vegetative debris during or after storms. The city and county are responsible for this.
There was damage to my meter pole. What should I do?
If there is any damage to overhead secondary services, the customers’ service must go underground due to Riviera Utilities’ electric services policy. For more information, please contact Riviera’s Electric Engineering Department.