The distinctive odor of natural gas is a safety feature to alert you and your family to even the smallest amount that might escape. Because natural gas has no natural scent, a harmless chemical is added to create this distinctive odor. It may smell bad, but that's good. Everyone should be able to recognize this built-in safety signal.

If you smell escaping natural gas:

1. Investigate - follow your nose to the source. It may be an extinguished pilot light or a partially opened burner valve or something else that is easily and safely corrected.

2. If you cannot locate the source - if you cannot detect the source of the odor or if the odor persists, call Riviera Utilities at 251-943-5001.

3. If the odor rises intensely -If you are indoors leave the premises right away. Don't light a match or switch ANYTHING electrical on or off.

4. Do NOT open doors or windows to allow fresh air into your house unless it has been determined that gas concentrations are at a safe level.

5. Go to the nearest telephone outside the building and call 251-943-5001. Remain outside the home or building. Do NOT re-enter. We will immediately dispatch a serviceman.