On a new install where I apply for Analog Basic Service and Digital Service, do I pay a $25.00 Analog Basic Installation Charge plus a $35.00 Digital Installation Charge?

No. You only have to pay the $35.00 Basic Digital Installation Charge.

What if I have no video, a snowy picture, or cannot tune to any of the digital channels.

  Make sure the cable is firmly connected to the Set Top Box and the TV, and that the TV is tuned to channel 4. Also, make sure you are actually controlling the cable terminal (press the <CABLE> button on the remote).

  If the problem persists, contact one of our technicians.

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AUDIO OUTPUT

What do I do if the sound is bad, I can*t hear stereo, or I can*t hear surround sound?
1. Make sure that the Audio Output, Compression, and Stereo settings on the Audio Setup screen are appropriate for your equipment.

2. Make sure that the Stereo Enable setting is turned on in the Configuration Screen.

3. If the volume is controlled by the TV or receiver, make sure that the Optimal Stereo setting is selected in the Audio Setup screen.

4. You can use your cable-ready home electronics to change channels on unscrambled analog channels. You must first turn on the RF Bypass feature on the Set Top Box Setup screen. Then, when you turn the Set Top Box off, the TV or VCR may be used to change channels.


Why doesn’t the stereo light on my TV come on when I am tuned to a digital channel?

Digital channels are mono on the RF output of the Set Top Box. To receive stereo audio on digital channels, you must use the baseband audio jacks with RCA jumpers to your stereo equipment.

During the initial installation, Riviera technicians can install the necessary RCA jumpers for your stereo system. The only charge will be for the cost of the jumpers.

If a second trip is required to connect the stereo system, there will be a service charge, in addition to the cost of the RCA jumpers.

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What is this new Digital Service thing about?

Digital Service will give you access to more than 110 channels of great quality programming...this includes 13 digital basic channels, 30 music channels and access to Pay Per View and Premium Channels.


What all is in this Digital......and how much does it cost?

I have a Programming Lineup and rate sheets right here..what choices are you interested in? (At this point, please refer to the appropriate information sheets).


What is the difference between digital cable and what I’m getting now?

Digital cable gives you a much clearer picture and allows Pay Per View capabilities which gives you more choices in programing. This allows you to decide what you watch and when.


Will it cost me to upgrade to Digital Catv?

Yes. There will be a $35.00 installation charge.


I have your cable now, how do I sign up for digital cable service?

It’s easy, just stop by our office and pay an upgrade fee of $46.00 ($11.00 deposit + $35.00 service charge).


Can’t you just flip a switch to turn on my Cable Television?

No. We will need to come to the property to do the installation.


On a new install where I apply for Analog Basic Service and Digital Service, do I pay a $25.00 Analog Basic Installation Charge plus a $35.00 Digital Installation Charge?

No. You only have to pay the $35.00 Basic Digital Installation Charge.


How much does it cost to add Digital Service on a second set when I already have Digital service on one set?

There will be a one-time charge, the same as if we were installing an Additional Analog Outlet. The monthly charges will be $1.50 for the additional outlet plus $4.95 for the additional Set Top Box.


Does anyone need to be home when we make a Digital Installation?

If you are a new Digital Customer that does not already have Digital Service on another set in the house, someone will need to be home. We prefer to have an adult rather than a child, and preferably the person paying the bills in the house or the person who will be using the Digital Service most of the time. This is the person who will be trained to operate the Set Top Box and to enter Parental Guidance codes, as needed. It would not be a good idea to go over Parental Guidance with a child.

What if I have no video, a snowy picture, or cannot tune to any of the digital channels.


Have you made any changes or connected anything, such as games or new equipment, to your TV system recently?

Make sure the cable is firmly connected to the Set Top Box and the TV, and that the TV is tuned to channel 4. Also, make sure you are actually controlling the cable terminal (press the <CABLE> button on the remote).

If the problem persists, contact one of our technicians.


I have a message on the screen that says, ‘This channel should be available shortly.* What does this mean?

This screen will appear when you tune to a channel that is currently not available. If the channel is not available after 15-30 minutes, call Riviera.


I have a message on my screen that says, ‘This feature Is currently being restored.* What does this mean?

This screen appears when you try to access a feature that is not available because the Set Top Box has not received all the necessary data. This most commonly happens following a power loss.

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How long will it take to have my Cable TV hooked up?

We try to schedule new installations based on the order that they sign up. Depending on the workload of our technicians, it generally will take several days to be hooked up after you sign up. The installation can be time consuming and therefore may result in a waiting period.


On a new install where I apply for Analog Basic Service and Digital Service, do I pay a $25.00 Analog Basic Installation Charge plus a $35.00 Digital Installation Charge?

No. You only have to pay the $35.00 Basic Digital Installation Charge.


How much does it cost to add Digital Service on a second set when I already have Digital service on one set?

There will be a one-time charge, the same as if we were installing an Additional Analog Outlet. The monthly charges will be $1.50 for the additional outlet plus $4.95 for the additional Set Top Box.


Does anyone need to be home when we make a Digital Installation?

If you are a new Digital Customer that does not already have Digital Service on another set in the house, someone will need to be home. We prefer to have an adult rather than a child, and preferably the person paying the bills in the house or the person who will be using the Digital Service most of the time. This is the person who will be trained to operate the Set Top Box and to enter Parental Guidance codes, as needed. It would not be a good idea to go over Parental Guidance with a child.

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What is the red light on my box and/or what is the envelope on the screen?

Occasionally Riviera may send a message (kind of like e-mail) to let you know of new services and special promotions. To read the message, go to the Main Menu and select Messages. You can keep or delete the message once you have read it.

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How do I keep my children from ordering Pay Per View movies or from watching adult programming?

The Set Top Box allows you, the parent, to decide what is right for your children to watch by providing the ability to lock out the channels and types of programming you don’t want your children to see.


What if I forget my Parental Control/Purchase codes?

Call and we can have the codes reset. All of the codes will be cleared. Upon completion, you will need to re-enter all codes.


If the power goes out, do I need to reset my Parental Control and Purchase Codes, Favorite Channels, Locks and Reminders?

No. These items cannot be lost if the Set Top Box loses its power.

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Why can*t I purchase this Pay Per View program?

There are several things that could restrict your Pay Per View ordering.

1. Check to make sure the phone line is plugged in.

2. You may have inadvertently made too many Pay Per View orders. Go to the <MENU> <PPV> <BY TITLE> screen and count the number of PPV movies/events that are checked. If there are 20, then one must be either canceled or viewed before a new order can be placed. The canceled order may be reentered as soon as this event is completed.

3. You may have reached your credit limit. If you have made several purchases since the Set Top Box was last polled, you may be over your credit limit. Call Rivera and we can check your limit.

4. You may not be authorized to take Pay Per View. Check the <CONFIGURATION REVIEW> screen to see if IPPV ENABLE is set to YES.


What if I missed a Pay Per View movie/event that I ordered?

As long as the Set Top Box is not tuned to the Pay Per View channel that you ordered, you will not be billed for a movie/event that you ordered. For example, if you placed an order this afternoon to watch a movie on channel number 101 that starts at 7:00PM tonight, and were called away for some reason. As long as the Set Top Box was not tuned to channel 101, you would not be billed.

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What is the phone line needed for?

The phone line provides us access to the convertor for Pay Per View polling and Diagnostics.

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Where is ESPN2, MTV, VH-1, CMT, BET ?

Due to their high cost and contract problems, they are not going to be available.


How did you determine which channels to get?

We selected the channels by availability and cost. There was a limited selection to choose from that meet that criteria. We try to provide a variety of programming that will be of interest to our customers.


Why don’t you offer the channels I want?

Due to cost restraints, we are unable to carry all of the channels that we have received requests for at this time. But, as more subscribers sign up for digital service, it will become more economical to add programming.


What do I do if I want you to carry a particular channel?

We may not be able to add the channel you want right away, but we will be happy to take your request. Your request will be given every consideration when we do make additions to our programming.

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Will the remote control operate all of my electronics?

Yes, the universal remote control can be programmed to operate multiple units. You have an instruction guide that lists the programming codes for many different types of equipment that can be used with the remote control. Remember to press the correct function button at the top of the remote.

What if I have no video, a snowy picture, or cannot tune to any of the digital channels.

Make sure the cable is firmly connected to the Set Top Box and the TV, and that the TV is tuned to channel 4. Also, make sure you are actually controlling the cable terminal (press the <CABLE> button on the remote).
If the problem persists, contact one of our technicians.


What do I do if I am stuck in a screen or menu I do not understand, and want to get out?

You can always press the EXIT button to immediately return to watching TV. You can also press the LAST button to back up one screen at a time.


Why won*t my remote control respond when I press a key?

This could be because the remote needs new batteries, or because the remote is not operating in cable mode. Press the <CABLE> function button at the top of the remote, and then try to navigate within The Guide. If this doesn’t work, take the batteries out of the remote, put them back in, then try again. If the remote is still not functioning correctly, press [CHANNEL UP] button on the front of the Set Top Box. If the channel changes, then there is a problem with the remote control. The batteries may need to be replaced, or the remote control itself may need to be replaced.

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If I have problems with the cable do you charge me to make repairs?

If the problem is with our equipment there is no charge to you, but if the problem is with your equipment, say to program a VCR, then there is a service charge.


How much is the service charge?

$25.00 for the first 30 minutes (minimum) and $30.00 per hour thereafter.

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Will I be able to watch other channels on a second TV at the same time?


Yes. The analog can be viewed on multiple sets as long as the extra outlets are activated however, if you want Digital TV on a second set you will need a second Set Top Box.

What if I have no video, a snowy picture, or cannot tune to any of the digital channels.


Have you made any changes or connected anything, such as games or new equipment, to your TV system recently?

Make sure the cable is firmly connected to the Set Top Box and the TV, and that the TV is tuned to channel 4. Also, make sure you are actually controlling the cable terminal (press the <CABLE> button on the remote).

If the problem persists, contact one of our technicians.


TV Guide Interactive has locked up. Neither the buttons on the remote nor the buttons on the terminal itself work. What do I do?

Try unplugging the Set Top Box and then plugging it back in. This will reset the Set Top Box and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, call Riviera.


What is the red light on my box and/or what Is the envelope on the screen?

Occasionally we may send a message (kind of like e-mail) to let you know of new services and special promotions. To read the message, go to the Main Menu and select Messages. You can keep or delete the message once you have read it.


How do I set my digital audio language?

Not only can you choose the language that displays in the on-screen commands and help text, but you can also change the secondary digital audio that is available with certain networks and programs. Choose Languages from the Setup menu. This feature is only supported on certain digital channels that provide secondary audio, If the chosen audio language is not available, the default audio language will be heard.


How do I get Information on programs?

TV Guide Interactive provides detailed information on programs as well as movies and sporting events. While in a listings screen, or while tuned to a program, you can access information by pressing the <INFO> button on your remote. Information includes program details like actors, ratings and a brief program synopsis. You can also set Reminders, place Parental Control Locks, order Pay Per View movies and sporting events and see other times the program is airing --- all from one screen. To remove the information screen and return to watching television, press the <EXIT> button on the remote.


There are no listings in TV Guide Interactive, or the words ‘To Be Announced* appear In the listings screens. What does this mean?

This situation can happen if there has been a power failure or if the Set Top Box was unplugged. Make sure everything is plugged in again and running. Wait 15 to 30 minutes as the channels and program data start to fill in.


I have a message on my screen that says, ‘This feature is currently being restored.* What does this mean?

This screen appears when you try to access a feature that is not available because the Set Top Box has not received all the necessary data. This most commonly happens following a power loss.


If the power goes out, do I need to reset my Parental Control and Purchase Codes, Favorite Channels, Locks and Reminders?

No. These items cannot be lost if the Set Top Box loses its power.


Why can*t I change channels on my cable-ready TV (or cable-ready VCR)?

A TV or VCR cannot descramble any premium channels or any PPV programs. It also is not capable of decoding the advanced digital channels. This requires a Set Top Box.

With the Set Top Box off, you should be able to tune in the analog channels with your cable-ready TV or VCR.


Why does my television set turn off every time I turn off my Set Top Box?

If the television set is plugged into the AC Outlet on the back of the Set Top Box, it will be turned off if the outlet has been put in the [SWITCHED] mode. If you wish to change this, go to the [SETUP] screen and change to [UNSWITCHED].

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The displayed listing information or pricing information is incorrect.

Although TV Guide Interactive checks all data thoroughly before it is sent to your home, programmers do sometimes change their schedules at the last minute without letting us know. Please report erroneous data to Riviera.

If you experience continued problems with your Set Top Box, remote control or program listings, please contact Riviera.

Nothing happens when the MENU button is pushed, but I can change the channel up and down.

If the Set Top Box was just installed, it will take approximately 15-30 minutes for the TV Guide Interactive application to be downloaded to the Set Top Box. If after 15-30 minutes nothing happens, unplug the terminal and plug it back in and wait another 15-30 minutes. If TV Guide Interactive still does not show up, call Riviera, a technician may need to check it out.


TV Guide Interactive has locked up. Neither the buttons on the remote nor the buttons on the terminal itself work. What do I do?

Try unplugging the Set Top Box and then plugging it back in. This will reset the Set Top Box and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, call Riviera.

I can*t see the edges of the TV Guide Interactive screens.

Select the [ADJUST SCREEN POSITION] option from the [SETUP] screen. Press the arrow buttons until the arrows on the screen are centered.


What do I do if I am stuck in a screen or menu I do not understand, and want to get out?

You can always press the EXIT button to immediately return to watching TV. You can also press the LAST button to back up one screen at a time.


How far in advance is program information available?

TV Guide Interactive helps you plan your viewing. Detailed program information is available up to 24 hours in advance, complete listings up to 4 days in advance, and special Pay Per View event information up to 14 days in advance.


There are no listings in TV Guide Interactive, or the words ‘To Be Announced* appear In the listings screens. What does this mean?

This situation can happen if there has been a power failure or if the Set Top Box was unplugged. Make sure everything is plugged in again and running. Wait 15 to 30 minutes as the channels and program data start to fill in.


I have a message on my screen that says, ‘This feature is currently being restored.* What does this mean?

This screen appears when you try to access a feature that is not available because the Set Top Box has not received all the necessary data. This most commonly happens following a power loss.


What are the “pictures” on the left side of the screens?

TV Guide Interactive has “clickable” promotional content that gives you ideas on what to watch and more. You can access the panels on the left side of the screens using the arrow buttons on the remote. By highlighting the panel and pressing <OK>, you will see a detailed, interactive information screen. You can also access the text promotion bar located at the bottom of listings screens for more information.


What is the graphic bar that appears when I change channels?

TV Guide Interactive*s Flip bar appears for a few seconds as you*re changing channels to provide important information about programs. You will find the name of the current program, start and end times, channel number and a promotion on the left side of the bar. For more in-depth information on a program, press <INFO> on your remote. Also notice you can use the arrow buttons on your remote to change to Browse mode. This feature of TV Guide Interactive lets you find out what*s on other channels and at other times without missing the program you*re currently watching.


When in Flip or Browse mode, why am I skipping over channels?

You are probably in Favorite Channel mode. Check to see if the Flip/Browse bars contain the word, Favorites. If so, the Favorite Channel mode is on. To turn it off, press <FAV>.


Why does my television set turn off every time I turn off my Set Top Box?

If the television set is plugged into the AC Outlet on the back of the Set Top Box, it will be turned off if the outlet has been put in the [SWITCHED] mode. If you wish to change this, go to the [SETUP] screen and change to [UNSWITCHED].


Is the Flip Bar always displayed on the bottom of the screen?

No. It is possible to move the Flip Bar to the top of the screen. Go to the [SETUP] screen, and you can change the Flip Bar location. You can also change the length of time the Flip Bar is displayed from this menu.

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